N200 Fade-in and fade-out function problem

There is a big bug in the fade-in and fade-out function. After the fade-in and fade-out is turned on, there will be a sizzling sound after playback and pause. If it is turned off, it will be gone. I hope it can be repaired as soon as possible.

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Hello @lyc137583831,

Thank you for reporting this issue and we’re sorry to hear that you’re having trouble with the fade-in and fade-out function. We understand how important it is to have a smooth and seamless listening experience, and we’re keen to help you resolve this problem as quickly as possible.

In order to better assist you, we kindly ask you to send us a remote support email via the Conductor app. This will allow us to understand your issue in more depth and expedite the process of finding a solution.

When you send the remote support email, it would be very helpful if you could include the file type where the issue occurs, and if possible, a recording demonstrating the issue. A voice or video recording would provide us with additional context, helping us to identify and solve the problem more effectively.

Please remember to keep your device turned on and connected to the internet after sending the remote support email, so we can perform the remote support session.

Thank you for your patience and cooperation as we work to resolve this issue.